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Payroll Account Manager/Customer Service Rep

APS Inc. is seeking a customer service representative with a fundamental knowledge of payroll processes, taxes and calculations to join its Account Management Team. Account Managers work inside the corporate office and are responsible for assisting clients in phone and computer-based support of our web-based application APS OnLine.

The account manager works independently and with internal departments to log and accommodate customer requests and needs. You will need to be technologically savvy and able to navigate several computer-based tools, including Excel, the Internet and our proprietary software programs. The account manager will deliver professional, courteous service to all clients. The successful candidate will have a strong work ethic and a reputation for owning and resolving items brought to his/her attention.

DAILY JOB FUNCTIONS

Assist customers in utilizing the features of APS OnLine, including payroll, reporting, employee record maintenance, accruals.
Exceed customer expectations with timely, accurate accommodation of requests and needs.
Resolve and log first level support issues in a timely manner.
Input client payroll data when necessary.
Scan and index customer correspondence in accordance with company policies.
Analyze and enter data for garnishments, deductions, incomes, and accruals.
Maintain extensive knowledge of company's policies and systems.
Learn, understand, and communicate information regarding federal and state payroll laws.
Provide backup assistance to other associates when needed.

REQUIREMENTS

Required: minimum three years' experience in a professional setting where payroll or human resources were primary job functions.
Post-high school education or equivalent experience.
Solid understanding of payroll processes: calculations, tax types, incomes & deductions.
Proficiency in Microsoft Office, Internet browsers, email, 10 key/calculator.
Attention to detail and strong analytical skills.
Excellent written and oral communications skills.
Exhibit a professional, courteous demeanor with coworkers and customers.
Ability to work independently and in a team environment.
Ability to meet deadlines in a fast-paced environment.
Willingness to study and sit for the American Payroll Association's Fundamentals of Payroll Certification.

BENEFITS & COMPENSATION

Salary
Personal Time Off
Health Insurance
Dental Insurance
Disability Insurance
Cancer Insurance
Term Life Insurance
Paid Parking
Paid Holidays

Click here to email us your resumé >

APS, Inc. is an Equal Opportunity Employer. It is the policy of the Company to provide equal opportunity for all employees and applicants for employment without regard to race, color, creed, religion, gender, sexual orientation, national origin, age, marital status, mental or physical disability, pregnancy, military or veteran status, or any other basis prohibited by state or federal law. This policy also prohibits employees from harassing any other employees for any reason including, but not limited to, race, religion, sex, national origin, age, or disabled status.