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3 Strategies to Improve Usability for Your HR Systems
Originally published by Christian Valiulis on HR.com.
Making strides to update antiquated HR technology and processes is a noble feat — one that should be applauded and supported — that many companies are preparing to undertake. The challenges HR managers and employees face when implementing new systems are minimal compared to the profound benefits they stand to reap. We’ve all heard of companies “suffering from growing pains,” which implies this same notion: Power through the changes brought by expansion now, and you’ll see the greatness that’s in store later.
Results from The Aberdeen Group show that 40 percent of companies cite low levels of technology usability as the main culprit of HR inefficiencies, and thus the investment might seem counterproductive. Expecting success from HR technology is useless if employees and managers deem a system too difficult to use. So how can companies overcome the “growing pains” of implementing a new system and increase user success to maximize their HR technology’s potential and their ROI?
Usability Inefficiencies Stalling Success
For a company to get the best return on its technology investment, that technology must first be usable from the top down — meaning that both managers and employees should be able to utilize the full spectrum of capabilities with ease. Take a flashy car, for example: A top-of-the-line interior and shiny paint to match makes for the appearance of speed and excellence. But a car without a working engine to power it just sits idly in a garage. The same holds true with HR technology — you need the catalyst for usability and success, or it won’t get used.
Unfortunately, HR departments and employees face some universal challenges that stall their progress. For example, having to input the same data in multiple places within a disjointed system is frustrating and can lead to duplicated data riddled with errors. Reliance on technology on which users are inadequately trained can also be a negative factor in HR technology adoption and usability. Likewise, limitations like insufficient mobile accessibility can be a source of usability inefficiency
Increasing System Usability
The ultimate goal of implementing an HR technology solution is to eliminate existing issues with outdated HR technology and systems to streamline processes. To combat the issues that hinder success and companywide usability, implement these preliminary strategies:
1. Utilize Customized Reporting
2. Strategize Internal Communication Processes
3. Train Using Your Own Data
About Christian Valiulis
Chief Revenue Officer Christian Valiulis at APS is a member of the Forbes Business Development Council. As a national human capital management and full-service payroll processing company, APS delivers a unified cloud solution backed by guaranteed payroll tax compliance services. Christian oversees marketing and sales, channel partnerships, and strategic product and service alliances. Connect with him on LinkedIn to stay up-to-date with his most recent publications.
More From Christian:
Christian hosted a webcast with HR.com discussing how HCM technology can help push past barriers to truly great employee lifecycle management. You can access the recording of the webcast by clicking the button below. Click the image to download the Employee Lifecycle Management report referenced in the webcast.
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