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What To Expect During a Demo
So you’ve decided to look into switching human capital management (HCM) solutions, or made the decision to outsource your workforce management processes. Regardless of why you’re looking for an HCM solution, you’ll have to go through the process of a customized demo with every company you are evaluating. We know it can be a little stressful trying to research providers and set up meeting times; sometimes, you can get so bogged down trying to find the right solution you forget about upcoming demos. Luckily, we’re here to help. Here’s what to expect during a demo, and questions to ask during the demo process.
How To Prepare for Your Demo
There are a few things you can do to prepare for a demo, so you’re not wasting the sales rep’s time or yours. First, you should only have 3 to 5 software demonstrations scheduled; any more than that, and you won’t be able to properly dive deep enough into each system to really know if it’s a good fit. Second, you should have received some sort of pre-demo email and/or phone call from your rep, and it should contain important information on what to expect. If you haven’t done so already, make sure you’ve communicated to each rep what your pain points are and what your needs are; this way, the reps can prepare accurate demos tailored to your specific needs and goals.
Your First Demo
Questions to Ask About Technology
What can you customize in the system yourself? Can you easily build out your own processes and workflows, or do you have to jump through hoops with the development team?
How will the platform adapt to your company’s growth? Will you have to change and adopt a different version of their system, or will it grow organically with you?
Is the software proprietary? Who is the IP owner? (Make sure you’re not evaluating a reseller for a truly singe-system platform).
Does the solution give you notifications from your dashboard? Are you notified by text, email, or both? Can you set up notification frequencies?
What are the mobile capabilities of the system? Is there an app you can download?
Questions to Ask About Pricing
How will you be charged? Will it be on a per employee/per pay period basis? Will there be any processing fees, and how are those calculated?
Do you only pay for the services you are using? Will the provider make you pay for modules you are not using simply because they are a part of a pre-selected package?
How much will each additional add-on cost? How is that cost allocated?
What are the implementation fees? Are there any other one-time fees the provider charges, and what are they for?
Let’s be honest, technology can be a little…difficult at times. A dashboard could be populating the complete opposite way you want it to, or there could be some compliance laws that changed, and you want to make sure your reporting won’t be punished for it. Naturally, you need to be in touch with someone who understands your company and your needs. Review sites like G2 or Software Advice are great resources for customer-based feedback on what the company’s customer service is actually like.
Questions to Ask About Customer Service
How can you get in contact with someone in your company? Can you chat, call, or email someone at any time during the day?
Who Will Help You:
Do you have a dedicated account manager as your main point of contact? Or will you have access to a success team? Is each person APA certified who also knows your company personally?
Customer Service Location:
Will you be talking with the same person at the actual company or a different person at a call center? How will time zones affect your ability to contact a rep from the provider?
Additional Questions to Ask
What are the solution’s integration capabilities? Can they integrate with your 401k provider? GL integrations? Business intelligence tools?
Does the provider develop their software and integrations internally, or do they outsource this necessary component?
How long will it take? How will the provider help ensure you have a smooth transition into their system?
Is your data safe with this provider? What security certifications or measures have they taken to ensure your employees’ information stays private?
If your HCM is also a SaaS, are they making tax payments themselves? Are they filing taxes themselves? Or are both of these processes being done by a back-end provider?
How do multiple platforms share information? Can the system support everything from hiring to retiring? What does their employee lifecycle capabilities look like?
What is the length of service for the contract? What stipulations are included in the service contract?
Lifetime Training :
Will the provider train you on system updates in the future? What training tools are available to you for your own internal training? Will you be charged extra for on-going training as needed?
What To Expect Post-Demo
Once a demo is over, you should expect there to be some sort of recap email reviewing topics discussed. This is also a chance to email your rep any questions you may have thought of after the demo, or questions that arose after reviewing the details of the demo. As you begin to narrow down your list of potential providers, you may decide to schedule time for a second, third, or even fourth demo. Take note in these later demos of who else your rep is bringing into the conversation. It’s always a great sign if you can speak with one of the software engineers or higher level sales managers, as they may be able to further explain certain details and features of a solution.
Don't Get Distracted By "Pretty" Features
How APS can help
Here at APS, our goal is to always provide the best products and services to our customers. We build our software 100% in-house with our customers’ needs at the forefront of our designs, and we are being recognized for that and so much more. APS is becoming one of the most distinguishable payroll and HR solution providers around, and our achievements really prove it to be true. Schedule a demo below with one of our friendly reps to see how an HCM solution can streamline workflows and free up your time.
Call us today at 855.945.7921 to learn more or request a customized demo.
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