APS delivered exceptional technology and service for managing complex restaurant payroll and HR processes for
Acme Oyster House.

The Arc Caddo-Bossier

About Acme Oyster House:

Acme Oyster House restaurant opened in 1910 in the New Orleans French Quarter. This famous restaurant has become a premier destination for both locals and tourists and continues to delight diners with its incredible cuisine. In addition to the original French Quarter restaurant, Acme Oyster House bring its signature dishes to cities all over Louisiana, Alabama, and Florida.

Industry:
Restaurant

APS Solutions Used:
Payroll | Core HR | Benefits Administration |
Time & Attendance

Challenges

  • Complex operational structure.
  • Controlling costs.
  • Multi-location management.
  • Special data handling needs.
  • Integration of existing software with payroll and HR processes.

From a customer service standpoint, APS is second to none.

Allison Jursich Rollins

Director of Human Resources

Requirements

When researching potential providers, Acme Oyster House considered the following criteria to achieve their goals:

  • Advanced payroll system with an HR module.
  • Ability to integrate with existing software and related systems such as MICROS.
  • Commitment to excellence in customer service.
  • User-friendly custom reporting.
  • Online access and employee empowerment.

Results

Centralized database that eliminates duplicate data entry and errors.

Acme Oyster House selected the APS unified workforce management solution that that is designed with a single point of data entry. By using a centralized database, Acme maintains logistical and operational efficiency from any location and can easily integrate with other systems such as accounting packages.

Scalable HR with a human touch.

The APS Core HR console was particularly important to Acme. This comprehensive solution can be used to disseminate internal communications, manage benefit plans, provide access to employee policies, and open electronic benefit enrollment through employee self-service.

Seamless integration with existing business investments and software.

The company was able to make necessary integrations using the APS solution and ran its first payroll with the new system in January of 2009.

“APS invested the time with us to analyze existing systems and to make sure that we had a seamless conversion,” said Acme Chief Financial Officer Sheri Baker. “APS led us through the process of extracting employee and payroll data history out of the previous system, corrected errors that were made in the old system, and made sure the information was entered into the new system correctly to give us ultimate confidence in the data.”

Requested integrations were also thoughtfully addressed. “We outlined a lot of unique data handling needs which were important to us,” noted Baker. “At the end of the day, APS gave us everything we asked for.”

Intuitive and user-friendly technology for quick adoption.

“Our HR department has found the system to be very user-friendly, and it continues to evolve and to offer additional functions to us,” explained Rollins.

Unparalleled and personalized customer support.

“From a customer service standpoint, APS is second to none, said Rollins. “They are accessible and quick to respond when needed. If there is something they can’t answer immediately, they get the answer. Responsiveness is critical to a company running a weekly payroll.”

Reporting and dashboards for access to key metrics for smarter decision making.

APS OnLine also features the ability to easily create custom reports and includes a large number of standard
employee, HR, payroll and Time & Attendance reports designed to provide users with the most frequently requested information. Acme has found the reporting functionality within the APS solution to be a significant time saver with the flexibility to meet specialized needs.

Empowered and engaged employees.

Rollins said one of the most popular features of the APS system has been online information access.

“Being able to access a wide range of HR and payroll information online provides more freedom to us as a
department and to all of the employees we serve. eSELFSERVE.COM allows our employees to be more independent. They love being able to access their W-2s directly, and the ability to go online the day they get paid to see what their check will be.”

Rollins continued, “And in the HR department, we love being able to use the recovered time gained from using the APS system to focus on more strategic HR issues that will help us continue to build on Acme’s success as a leader in the restaurant industry.”

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