When their previous payroll vendor provided more inefficiencies than benefits, Eagle Distributing of Shreveport partnered with APS.

The Arc Caddo-Bossier

About Eagle Distributing of Shreveport, Inc.:

Eagle Distributing of Shreveport, Inc. is a family-owned beverage distribution company with a 21-year history of quality service and community relationships. Through the efforts of a conscientious management team, this company continues to stand as an example of how a strong foundation supports longevity and consumer trust.

Industry:
Wholesale, Distribution, and Supply

APS Solutions Used:
Payroll | Core HR | Benefits Administration |
Time & Attendance | APS Hire

Challenges

  • Inefficient system and processes.
  • Lack of support and impersonal service.
  • Complex software that was difficult to use.
  • Consistent payroll errors.
  • Exorbinant amount of time spent on payroll processing.

APS made the decision an easy one for us by offering competitive pricing coupled with superior service and a user-friendly system that is easy to navigate … APS have given me back needed time to focus on financials and other deadlines critical to our business success.

Derrick Smith

Assistant Controller

Requirements

When the organization decided it was time to make a change, Horne said that the following criteria guided The Arc’s selection of a new payroll company:

  • Payroll history retention.
  • Personalized service.
  • Competitive pricing.
  • Highly accessible, user-friendly system.
  • Ease of access and intuitive navigation.

Results

Seamless conversion process with accurate data.

History retention represents one of the biggest initial challenges when changing payroll systems, which was a serious concern for Eagle Distributing. APS successfully pulled the history from the previous system and imported it into the new programs to achieve a seamless conversion.

“They even copied us on their emails so that we would know they were taking care of us at each point in the process as they worked to get the new system formatted to meet our needs,” said Smith.

Commitment to personalized and quality support.

The APS commitment to communication is just one example of the personalized service that Smith noticed from the very beginning.

“When you have an issue or a question, there is a dedicated person assigned to your company who either takes care of your need directly or knows where to go to get it done. The APS staff members are responsive and patient. We spent almost a year gathering information and considering a potential system change. APS stayed in close contact with us throughout that time, walking us through each step, and helping us gain confidence in how the conversion and new system would work in our specific application. They even helped us find errors in some of our prior calculations.”

Usability at a budget-friendly cost.

Smith also noted that owners and shareholders must consider cost as a selection factor when making a major purchase.

“APS made the decision an easy one for us by offering competitive pricing coupled with superior service and a user-friendly system that is easy to navigate.”

A solution that increases efficiency.

The APS system has also allowed Smith and other employees to accomplish more in less time, thereby improving operational efficiency. Smith said being able to review and edit payroll batches directly within the APS system has saved countless hours. Tasks that required a full day of his time using the old system can now be completed in half the time.

“Payroll is not my main function. APS has given me back needed time to focus on financials and other deadlines critical to our business success.”

Empowered and engaged employees.

Eagle Distributing employees also find the new system to be more user-friendly.

“We’ve had more employees using the self-serve option to view payroll related information because the APS system is easier to use and access,” said Smith. “They can even get the information on a smartphone instead of going to Human Resources, which saves everyone in the loop valuable time.”

Time tracking for workers on the go.

A small group of Eagle Distributing employees work weekends in the field when the office is closed. APS offers a feature known as Clock Zones™ which allows employees to clock in and out from any mobile device using GPS tracking.

“With this tool, we can set a geographic range for the clock in and clock out based on the employee’s scheduled first and last stops, allowing us to confirm that the individual was at the required location at a specified time,” said Smith. “The availability of features like this labor management technology is one more reason to make the switch to APS.”

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