When rapid growth occurred and technology inefficiencies became challenging for Faith Promise Church, they turned to APS.
About Faith Promise Church:
Faith Promise Church embodies the philosophy that everyone deserves a welcoming place to encounter the profound message and grace of God. What first began as a small group of 350 men, women, and children gathering together for worship in a Tennessee hotel, has now grown into a multi-site church with an average attendance exceeding 4,200.
- Communication with employees.
- Partner with previous church experience.
- Inflexible technology.
- Lack of customer support.
We liked that APS had experience working with churches and demonstrated a real understanding of what we wanted to achieve.
When the administrators decided it was time to make a change, their goals were to identify a payroll company which could provide the following:
- An easy to use, cloud-based payroll system which could accommodate needs specific to church use.
A single point-of-contact for customer service.
- Customizable reporting.
- A payroll system allowing for export and import integration with the church’s accounting system.
- A system with the capacity to grow with the church.
A partner experienced in the special needs of churches.
Faith Promise Church implemented APS’s Payroll, Time & Attendance and Human Resource solutions in October of 2010. Goin said he was introduced to APS when the company was a sponsor at a church conference he attended.
“We liked that APS had experience working with churches and demonstrated a real understanding of what we wanted to achieve. APS OnLine has been a great fit for us.”
Personalized and responsive support.
Goin said that his customer service experiences dramatically improved with the transition to APS.
“APS provides an account manager for us to work with. Our contact answers the question or gets the answer for us. APS is very responsive.”
Intuitive, easy-to-use reporting and analytics.
Goin also praised the ease and adaptability of the reporting functions.
“The reporting feature is much more customizable and flexible. Before we had to consolidate data across spreadsheets, and it was time-consuming. Now the reporting process is so smooth and easy. We can also run a report and upload it into our accounting system. The reporting feature alone has saved us money because less time is required to complete the same tasks.”
A solution that scales as growth occurs.
With several existing campuses, and growth spurring the potential need for additional facilities, the church also emphasized system capacity as criteria when selecting APS as their workforce solutions’ provider.
“We don’t have to change anything with growth,” noted Goin. “Our operations are centralized, and we can associate people and accounts with a campus and run reports by location. The APS system will grow with us.”
Software updates based on customer feedback and needs.
Even when Faith Promise only had APS in place for a short time, Goin noted that APS had already added enhancements even before new needs were identified. The evolving system utilities and improvements ensure that Faith Promise always has a partner in their corner looking to streamline HR management.
“The online time off request…is an automatic system that saves time and makes the process much easier for those responsible for approvals and for the employee requesting time off. With eSELFSERVE.COM, our employees can log into the system to submit time off requests, and they are reviewed and approved online.”
A focus on the user experience.
Goin said APS’s focus on meeting clients’ needs makes them a valuable payroll system partner.
“They are always working to anticipate and address emerging needs. They listen and take steps to develop what is needed. They are also creative about providing interim solutions to address requests in the short-term while a more permanent solution is being developed.”