Regal Hospitality needed accurate, reliable payroll and tax compliance. APS gave them a true payroll partner so they could focus on growing their business.

The Arc Caddo-Bossier

About Regal Hospitality Solutions:

The company services hotel clients that range from industry core franchises to high-end boutique properties. RHS currently has more than 400 employees located throughout Colorado, Louisiana, Mississippi, Alabama, Texas, South Carolina and New Mexico.

Industry:
Hospitality

APS Solutions Used:
Payroll

Challenges

  • Controlling costs.
  • Lack of customer support.
  • System limitations and difficulties.
  • Confidence in multi-state tax compliance.
  • Issues with payroll and tax errors.

With APS, we have the peace of mind that comes from working with a knowledgeable, trusted and professional payroll partner.

Sam V. Makaryan

Chief Executive Officer

Requirements

Anticipating continued growth, Sam V. Makaryan, Chief Executive Officer, explored other payroll companies. Criteria for selection included:

  • Strong customer service evidenced by a willingness to become a partner in success, not just a provider.
  • Ability and willingness to provide extensive reporting options and to customize as needed to meet company needs.
  • Expertise in payroll-related tax compliance requirements throughout the United States.
  • Cost effectiveness and minimization of upfront payroll charges.
  • Comprehensive online access to payroll information.
  • Demonstrated track record of system accuracy and efficiency.

Results

Exceptional customer support.

Regal Hospitality Solutions selected APS and remains highly satisfied with this decision.

“With APS, it is very easy to talk to a real person. They are very dependable, and if a problem arises, they are quick to respond, even on weekends or after hours. We consider them a partner in our success, and it’s easy to see that they care about our company.”

Visibility into key data and metrics.

Makaryan has also been pleased with the flexibility of reporting options offered by APS. RHS now has the customization they need to operate efficiently, as well as the confidence that reporting can adapt when needed.

“With ADP, they told us we had to work with what they had. With APS, the standard reporting options are great, and they are willing to customize to meet our needs when necessary.”

Significant cost savings.

Makaryan said the switch to APS has saved the company money in a variety of ways like system efficiencies which reduced the time required to run payroll and overall system cost to the timing of charges.

“With APS, they only charge taxes, and the rest stays in our account so that we are able to make interest on the funds until they are needed. The system is less expensive than many on the market, and efficiencies gained from an online system have also allowed us to eliminate some payroll-related positions to further reduce costs.”

Empowered employees.

Online access also empowers employees by providing instant access to important information.

“We use the employee self-service feature and encourage everyone to check hours and other items on their paycheck for accuracy before checks are issued. Our employees really like this feature and we do too because it helps make sure checks are right the first time.”

Accurate and reliable tax compliance.

Makaryan said that APS delivers on tax compliance accuracy for a company operating in multiple states.

“With APS, we have the peace of mind that comes from working with a knowledgeable, trusted and professional payroll partner. With our previous payroll company, I had to be part of the process because we kept seeing errors. With APS I don’t even think about payroll because I know it will be handled right.”

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