S&W Wholesale Foods was struggling to complete payroll and accurately track time. With APS, they’re operating at peak efficiency.

The Arc Caddo-Bossier

About S&W Wholesale Foods:

S&W Wholesale Foods, LLC specializes in distribution of fresh and frozen meats, seafood, produce, dairy, condiments and canned goods. Headquartered in Hammond, LA, S&W services restaurants, convenience stores, bakeries, coffee houses, child care centers and multi-unit franchises throughout southeast Louisiana and parts of the Mississippi Gulf Coast.

Industry:
Wholesale, Distribution, and Supply

APS Solutions Used:
Payroll | Core HR | Time & Attendance

Challenges

  • Lack of customer support.
  • Controlling costs.
  • Efficient payroll processing.
  • Simple time tracking.
  • Easy-to-use time clocks.

I’ve worked on different types of payroll systems during my career, and I can tell you that having a user-friendly and efficient system like the one APS offers makes a big difference.

Rene' Adams, PHR

Human Resources Manager

Requirements

Rene’ Adams, Human Resource Manager for S&W, said the company’s workforce management requirements included:

  • Quality customer service with a quicker response time.
  • Ease of system use.
  • Ability to download Excel spreadsheets into the payroll system.
  • Availability of time clocks with handprint identification.
  • Enhanced reporting functionality.
  • Online payroll information access for both management and employees.

Results

Comprehensive customer support.

Making the switch to APS provided S&W with the utilities they needed, as well as the client support they missed with their previous provider.

“The biggest difference is customer service,” said Adams. “APS has phenomenal service. Our account representative is very responsive, and if you forget how to do something or want to learn how to do a new task in the system, she is always ready to help.”

An easy-to-use and intuitive platform.

Adams said the APS system is also much easier and more intuitive to use.

“It’s such an easy system to work in, and I can download my Excel spreadsheets right into the payroll system just like you import the data from the time clocks. Both tasks are just clicks of a button.”

Simplified time tracking.

The company also uses APS time clocks with handprint identification, which Adams feels is a vast improvement.

“When we first went to the new time clock, I was amazed that I could complete payroll in a day and a half instead of three days. Time saved is money saved.”

Visibility to key company metrics.

Reporting functionality also helps S&W streamline HR processes.

“The APS system offers a full set of reports, and I like how they have categorized them in groups which make it easy to locate the report you need. We use some of the reports daily, and every minute saved counts.”

Empowered and engaged employees.

S&W employees are also encouraged to take advantage of direct deposit and to utilize the employee self-service feature offered by APS. This information saves time and promotes employee confidence.

“They love being able to access their payroll information and request time off online. APS provides greater freedom for the employees and the employer.”

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