When payroll and HR inefficiencies became too much for The Arc Caddo-Bossier, they turned to APS.
About The Arc Caddo-Bossier:
The Arc Caddo-Bossier (The Arc) is a private, nonprofit agency located in Shreveport, LA which provides services and supportive programs for infants, children, and adults with developmental disabilities as well as their families.
- Lack of customer support.
- Controlling costs.
- Confidence in tax compliance services.
- Visibility into key data and metrics across departments.
- Ability to integrate fund accounting with payroll and HR.
With APS, they recognize our voice when we call; they care about our mission, and the personal care we have consistently received has been exceptional.
When the organization decided it was time to make a change, Horne said that the following criteria guided The Arc’s selection of a new payroll company:
- Reduce existing payroll costs both in terms of the actual expense of the system provided.
- Decrease the time invested in completing the payroll process.
- Easy to use with customized reporting capability.
- Unify human resource and payroll functions.
- Demonstrate a superior commitment to personalized service and responsiveness.
- Capacity to accommodate a variety of pay rates and types.
- Demonstrate a strong track record of compliance integrity.
Cost reduction and increased efficiency.
The Arc began immediately realized payroll system cost reductions and labor time savings. With a large number of divisions providing different types of services at The Arc, a variety of customized reports detailing outcomes of specific contracts must be developed. In response, APS built the needed custom reports, and the report development process is now automated, eliminating the duplication of effort previously required during every reporting period.
“The time savings in report development alone have been significant. We used to have to manually create many of our reports. The entire system is so easy to use, and you can get the specific reporting data you need in much less time.”
Unified payroll and HR.
With the implementation of the APS workforce management platform, the human resource and payroll functions are now fully unified.
“In addition to integrated functionality, the APS system for human resources provides more options for our company to use. For example, APS set up calendars that let department heads know when items such as an employee’s auto insurance verification or valid driver’s license must be updated. This has been really
helpful to us.”
Personalized customer service.
Horne said the level of personalized customer service received has been one of the biggest results from The Arc’s conversion to the APS solution.
“With APS, they recognize our voice when we call; they care about our mission, and the personal care we have consistently received has been exceptional. We feel assured that if we have a question or problem of any kind, it will be handled quickly and professionally.”
A solution that scales and grows.
Overall, Horne said The Arc’s “confidence in performance” from compliance, to product capacity, to service delivery has improved dramatically with the APS conversion.
“They are always working on adding new features, and they stay on top of all tax issues. APS has done everything we hoped they would do, and they continue to grow with us.”