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Support Services

We provide a full suite of implementation, support, and success services to help you maximize your investment with APS.

The APS Customer Experience

Implementation

Implementation

  • We’ll create a custom conversion schedule to meet your specific business needs.
  • We’ll perform a clean data conversion, payroll compliance assessment, and parallel payrolls for accuracy.
  • We’ll be there with you every step of the way to answer your questions so you can hit the ground running. 
Training

Training

  • You’ll receive lifetime training to maximize your return on investment.
  • We’ll create a custom training plan to address your unique deployment needs.
  • We work with you one-on-one to grow your knowledge of the APS system.
Support

Support

  • Your dedicated support team is just a phone call, email, or support request away to help.
  • We consistently respond to 100% of customer support tickets within an hour.
  • We have a 99% customer satisfaction rating because we’re here for you.

Customer Success

Work with APS experts who understand your business, your challenges, and your goals for a quicker return on your investment. We’ll help with new user training, client engagement, and system adoption so you can take your customer experience to the next level.

  • Quarterly stewardship meetings
  • Special software release training
  • Success plan for milestones and services selected
  • Monitoring and reporting of system adoption

APS Help Center

The APS Help Center provides extended support accessibility and a comprehensive resource library to help you get the most out of the APS solution.

We've Got Your Back

Complete Transparency

Submit a service request and track its status through resolution. Receive email updates whenever your request is updated and access a history of request activity as needed.

How Can We Help?

Ready to Help

We provide a knowledge base of tutorials to help you get started, set up your instance just the way you want, and optimize your workforce management processes.
Resources at Your Fingertips

Resources at Your Fingertips

The APS Help Center resources provide forms, FAQs, videos, year-end processing tips, and more all in one convenient place.

What our customers are saying

care about our mission

QUOTE

With APS, they recognize our voice when we call; they care about our mission, and the personal care we have consistently received has been exceptional.

Chris Horne

The Arc Caddo-Bossier

people trust us

We help over 2,000 companies and counting with their payroll and HR needs. Check out some of our most recent achievements.

G2 Momentum leader

CAPTop20-vendor-2019

Top 20 Provider

Request Your Personalized Demo

See why APS’ award-winning technology and services have earned us a 98% customer retention rate.

Suggested RESOURCES

We have informational resources and tools for all your workforce management needs. Check out our handy articles, checklists, eBooks, guides, industry overviews, reports, and white papers with valuable information about Core HR and Payroll.

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