Support Services

We’re all about making our customers happy. Since we’re a tight-knit family here at APS, every client gets treated like part of our family with a dedicated account manager who always has your back. We have a responsibility to take care of our clients and we believe providing them with support you can count on like family is just the right thing to do.

Building Beautiful Relationships

Our success is due in large part to long-term business relationships with our customers and has kept our retention rate at 98% since 2004. With our implementation, support, and customer success teams, we’re with you every step of the way to provide you with a full spectrum of support services to help you realize the true potential of your investment.



  • Drive down costs, increase productivity, and reduce the potential for errors.
  • Clean data conversion, payroll compliance assessment, and parallel payrolls for accuracy.
  • Tailored integrations so you can continue using your existing business investments.


  • Lifetime training to maximize your return on investment.
  • Custom training plan to address your unique deployment needs.
  • One-on-one approach to guide you through the system for confidence in every click.


  • Dedicated four-person account team that is just a phone call, email, or support ticket away.
  • 85% of customer support tickets are responded to within an hour.
  • 90% first time response rate of less than 60 minutes.

Top-Rated Support

In the G2 Crowd Mid-Market Relationship Index for Workforce Management, companies are rated by the type of relationship they have with their customers. Our Best Support rating is an example of APS’ dedication to customer satisfaction. It’s also a testament to our determination in not only providing a great customer experience, but to creating a plan for our customers’ long-term success.

Don’t take our word for it! G2 Crowd has recognized APS as providing the Best Support since 2014. We take care of our customers and it shows.

Download The Report

What Our Customers are Saying

With APS, they recognize our voice when we call; they care about our mission, and the personal care we have consistently received has been exceptional.

Chris Horne

Director of Finance, The Arc Caddo-Bossier

APS Help Center

The APS Help Center provides extended support accessibility and a comprehensive resource library to help you get the most out of the APS solution.

We've Got Your Back

With the APS Help Center, you can submit a service request and then track its status through resolution. Receive email updates whenever your request is updated and access a history of request activity as needed.


How Can We Help?

We want to help you get the most out of your user experience. So we’ve provided a knowledge base of tutorials to help you get started, set up your instance just the way you want, and optimize your workforce management processes.

Resources at Your Fingertips

The Help Center resources provide forms, FAQs, videos, year-end processing tips, and more all in one convenient place. We created it just for you.

We're Ready When You Are

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