We’re all about making our customers happy. Since we’re a tight-knit family here at APS, every client gets treated like part of our family with a dedicated account manager who always has your back. We have a responsibility to take care of our clients and we believe providing them with support you can count on like family is just the right thing to do.
Building Beautiful Relationships
Our success is due in large part to long-term business relationships with our customers and has kept our retention rate at 98% since 2004. With our implementation, support, and customer success teams, we’re with you every step of the way to provide you with a full spectrum of support services and help you realize the true potential of your investment.
- Drive down costs, increase productivity, and reduce the potential for errors.
- Clean data conversion, payroll compliance assessment, and parallel payrolls for accuracy.
- Tailored integrations so you can continue using your existing business investments.
- Custom training plan to address your unique deployment needs.
- One-on-one approach to guide you through the system for confidence in every click.
- Dedicated account manager and support team who are just a phone call, email, or chat message away.
- 85% of customer support tickets are responded to within an hour.
- 90% first time response rate of less than 60 minutes.
What Our Customers are Saying
From a customer service standpoint, APS is second to none.Allison Jurich
The best part of being with APS is their team. They understand the importance of speed and the sensitivity to addressing any pay discrepancies timely for employees. They are highly responsive, and they are proactive in developing solutions to meet our emerging needs.Brandy Rush
With APS, they recognize our voice when we call; they care about our mission, and the personal care we have consistently received has been exceptional.Chris Horne
APS Help Center
The APS Help Center provides extended support accessibility and a comprehensive resource library to help you get the most out of the APS solution.
We've Got Your Back
With the APS Help Center, you can submit a service request and then track its status through resolution. Receive email updates whenever your request is updated and access a history of request activity as needed.
For those times when you have a quick question that needs a quick answer, APS support is available via chat. You can even request to chat with your dedicated account manager.
Resources at Your Fingertips
The resource library in the APS Help Center provides training tutorials, guides, videos, how-to’s, documents, and FAQs so you can explore all that APS has to offer. We create it all just for you.