Support Services

We’re all about making our customers happy. Since we’re a tight-knit family here at APS, every client gets treated like part of our family with a dedicated account manager who always has your back. We have a responsibility to take care of our clients and we believe providing them with support you can count on like family is just the right thing to do.

Building Beautiful Relationships

Our success is due in large part to long-term business relationships with our customers and has kept our retention rate at 98% since 2004. From implementation to customer support, we’re with you every step of the way provide you with a full spectrum of support services to help you realize the true potential of your investment.

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Implementation

  • Drive down costs, increase productivity, and reduce the potential for errors.
  • Clean data conversion, payroll compliance assessment, and parallel payrolls for accuracy.
  • Tailored integrations so you can continue using your existing business investments.

Training

  • Custom training plan to address your unique deployment needs.
  • One-on-one approach to guide you through the system for confidence in every click.

Support

  • Dedicated account manager and support team who are just a phone call, email, or chat message away.
  • 85% of customer support tickets are responded to within an hour.
  • We have a 98% customer support satisfaction rate for 2016 and going into 2017.

Top Rated Support

Don’t take our word for it! G2 Crowd has named APS a High Performer since 2014. We take care of our customers and it shows!

 

G2 Crowd Winter 2017 Top Performer Core HR

Download The Report

What Our Customers are Saying

From a customer service standpoint, APS is second to none.

Allison Jurich

Director of Human Resources, Acme Oyster House

The best part of being with APS is their team. They understand the importance of speed and the sensitivity to addressing any pay discrepancies timely for employees. They are highly responsive, and they are proactive in developing solutions to meet our emerging needs.

Brandy Rush

Team Resource Director, CC's Coffee House

With APS, they recognize our voice when we call; they care about our mission, and the personal care we have consistently received has been exceptional.

Chris Horne

Director of Finance, The Arc Caddo-Bossier

APS Help Center

The APS Help Center provides extended support accessibility and a comprehensive resource library to help you get the most out of the APS solution.

We've Got Your Back

With the APS Help Center, you can submit a service request and then track its status through resolution. Receive email updates whenever your request is updated and access a history of request activity as needed.

Let's Chat

For those times when you have a quick question that needs a quick answer, APS support is available via chat. You can even request to chat with your dedicated account manager.

Resources at Your Fingertips

The resource library in the APS Help Center provides training tutorials, guides, videos, how-to’s, documents, and FAQs so you can explore all that APS has to offer. We create it all just for you.

We're Ready When You Are