Since its founding in 1996, APS has evolved into a national workforce management provider. Initially, the only services offered were payroll processing and full-service tax compliance. In 2000, APS made a strategic decision to develop its own technology, which increased control over its product and service offerings. That technology created APS OnLine, a single-platform online payroll processing and reporting product that has grown with the company to now include key elements of workforce management such as timekeeping and human resources.
Since developing APS OnLine, the company has processed over $3 billion of payroll taxes penalty free, averaged 29% annual revenue growth since 2006 and currently has an average customer retention rate of 98%. It has been a member of the American Payroll Association since 2000 and has an AAA rating from the Better Business Bureau.
What separates APS from other payroll services? Technology and Customer Service
Technology
APS owns its technology and employs in-house developers who provide constant support and advancement to our proprietary online product, APS OnLine. The fifth generation of this product was released in 2010 and accommodates payroll, HR, timekeeping and employee self-service in a single platform design. APS OnLine Version 5 uses the latest web 2.0 technologies to provide a rich user experience and eliminate repetitive tasks. We are continually enhancing APS OnLine based on customer feedback and need.
APS met all of our goals with their integrated online payroll, HR, reporting and time & attendance solution. We are very happy with their customer support, and they have saved us thousands of dollars in fees.
Service
We work closely with customers to identify their needs and determine where their inefficiencies lie. With this information, our sales and implementation teams help clients customize APS OnLine’s features and services to provide an optimal solution.
We provide each customer with a dedicated account manager who is experienced in processing payrolls in the APS OnLine system. Our account managers build relationships with our clients and help them accommodate their individual needs. We measure our success not in our ability to acquire new customers, but rather in our ability to provide solutions and satisfy customers.
We value knowledge and understand that changing legislation affects how clients process payroll and manage human resources and benefits; therefore our staff stays current on relevant or new rules and regulations. Our Compliance Department is staffed by CPAs who constantly research payroll filing and reporting requirements.
