See how this hardware and lumber retailer uses APS to provide quality products and service to Texas communities.

The Arc Caddo-Bossier

About Higginbotham Brothers:

The Higginbotham Brothers legacy began in 1881 with the opening of a General Mercantile in Deleon, TX. Today, the company operates 37 locations throughout Texas and is known for quality service provided by its dedicated and knowledgeable staff.

Industry:
Retail (Hardware and Lumber)

APS Solutions Used:
Payroll | Core HR | Benefits Administration |
Time & Attendance

Challenges

  • Controlling costs.
  • Inefficient system.
  • Limited functionality.
  • Lack of support.
  • Multi-location management.

APS pricing definitely got our attention. The cost reduction achieved from moving away from our previous payroll system to APS was more than 50 percent.

Donna Coolbaugh

Human Resources Director

Requirements

APS created a proposal that would offer significant savings while providing the level of efficiency and functionality the company needed:

  • Competitive pricing.
  • Seamless conversion with complete payroll history retention.
  • Maintain and enhance system functionality.
  • Responsive customer service.

Results

Increased functionality at an affordable price.

The company converted to the APS workforce management system in July of 2013. Coolbaugh noted that APS’s system created significant savings for the company.

“APS pricing definitely got our attention. The cost reduction achieved by moving away from our previous payroll system to APS was more than 50 percent.”

This highlights one of the biggest benefits that come from partnering with APS: a highly functional, streamlined system that remains practically affordable.

A smooth conversion process with complete payroll history retention.

During the transition from the old system to APS, the company identified the conversion process, payroll history retention, and the need to continue conducting everyday business as primary concerns.

“As with any major system conversion, we anticipated that there would be issues to work out,” said Coolbaugh. “We did have a few minor changes to address, but overall it was a smooth conversion that exceeded our expectations.”

Personalized customer service.

While Coolbaugh said the new system has provided additional functionality enhancements, she also said what makes APS shine most is the service provided by Rosalyn Milliken, her APS account manager.

“She is a dedicated and happy person with a great attitude, and Rosalyn consistently goes above and beyond in her work with us. When she is talking to us, it’s easy to visualize a smile on her face. We are honored to have her as our APS customer support account manager.”

This example demonstrates how APS’s dedicated account managers ensure that clients have a knowledgeable and responsive support team able to assist them.

We're Ready When You Are

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